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Hello new customer!

Thanks for choosing VibeGAMES as your new hostingpartner. We will do our utmost to keep you satisfied.
On this page we will discuss some important topics that you as a new customer should know. We really recommend you to take some time to read this.

Dashboard & control panel
At VibeGAMES we have a Dashboard and a Control panel. Both websites have different functions. It's possible that you have diffrent credentials for your dashboard and control panel. But we explain more about that below.

Dashboard (https://vibegames.net/dashboard)
The dashboard is just a billing panel that we like to call: Dashboard. You can renew, upgrade your server and edit your details. Before you order a server, you need to register yourself. You can use those credentials to login into your dashboard.

If you have a VPS, you manage your server also via the dashboard.
Control panel (https://game.vibegames.net)
The control panel is where most of the magic happens. You can manage your game server from here and have access to useful functions such as stop, start, restart buttons, server console, file management, config editor, mod manager ect. ect.

When you order your first server you will receive the credentials of your control panel via email. You can also login via the green button in the dashboard. This will be different than the dashboard login.

Payment
At VibeGAMES you know where you stand. No contracts and you pay in front. It's not possible to order or upgrade a server and pay later.


#Renew
You can renew your server via the Dashboard. We will send you a reminder 1 week before your server expires. If your server is expired we will first suspended your server. This means that we will shutdown the server and you will not be able to start it. From that moment you have 3 days to renew your server or it will be deleted.

#Support
The best way to get technical support is via our Discord channel. You can create a ticket in the #create-support-ticket channel
Our opening hours:

Monday: 10:00 - 19:00
Thuesday: 10:00 - 19:00
Wednesday: 10:00 - 19:00
Thursday: 10:00 - 19:00
Friday: 10:00 - 19:00
Saterday: closed
Sunday: closed

But also after opening hours our staff can respond to your questions.

I hope you understand now how everything is working. Have fun with your server!
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