If we weren't able to identify connection issues with your traceroute results, we may ask you to run a WinMTR test. Because this test requires the use of a 3rd-party program, we will only ask for it during special cases. Follow the steps below to perform this test.

Download WinMTR
Extract the contents of the .zip file to your desktop.
Open the WinMTR folder, then open the folder that matches your version of Windows (32-bit or 64-bit) and run WinMTR.exe.
Enter the IP address you want to test in the Host field. This will be the IP of the service you're diagnosing.
Note: If multiple IPs are listed, run a WinMTR test for each IP address.
Click Start, then launch the server you're testing. If no connection issue is found in the first 5 minutes, restart the test.
When a connection error occurs, play for at least 5 more minutes, then click Stop in WinMTR.
Click "Export Text" and save the .txt file to your desktop. Name this file WinMTR.
Reply to your ticket and attach the text file with your results to your reply.
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